Returns & Refunds

What it is

An app for tracking product returns from the initial request through the decision and internal refund record. Organize cases on a kanban board, items in a data table, and pickups on a calendar, with deadline and value metrics.

Who it's for

• Small retailers and home goods stores.
• After-sales and customer service teams.
• E-commerce operations managers.
• Teams receiving and assessing returned products.

What you can do

• Register returns linked to customers and owners.
• Track stages on a kanban board with counts and values.
• Record returned products, quantities, condition, and historical unit values.
• Sort and filter return items in a data table.
• See pickups, receipts, and deadlines on a calendar.
• Open profiles with evidence, decisions, related items, and dated history.
• Browse product, customer, and team card grids.
• Monitor overdue cases, closure time, and recorded refund values.

App features

How it works

Record the request with its customer, owner, and items. Schedule pickup, record receipt, and track assessment.

After the decision, internally record the refund reference and close the case.

The dashboard calculates metrics from those records.

How to set up this template

1. 1
   Click Use App

   Create your Jestor account and install Returns & Refunds. It works on desktop and mobile.

2. 2
   Record the request with its customer

   Record the request with its customer, owner, and items.

3. 3
   Schedule pickup

   Schedule pickup, record receipt, and track assessment.

4. 4
   After the decision

   After the decision, internally record the refund reference and close the case.

Integrations and customization

The design supports desktop and mobile use. Categories, reasons, team members, and deadlines can be adapted to operations. No store, carrier, or bank integration is included. The app does not execute refunds, payments, or external messages.

• Adjust fields, categories, statuses and rules without code.
• Add screens, reports and automations as the operation needs them.

And that's just the start: you can edit any part of this template and go much further just by asking Jestor's AI. Describe what you need, like a new field, automation, report or integration, and the AI builds or adjusts it for you, no code required.

Frequently asked questions