HOA & Condo Requests

What it is

HOA and condo operations for community managers: resident requests with visible status, conflict-free amenity bookings, announcements, and a gate visitor/delivery log, with a dashboard for open work, average resolution time, this week's bookings and overdue items.

Who it's for

• HOA and condo management companies
• Board presidents and community coordinators
• Maintenance and concierge teams
• Gate attendants
• Residents who open requests and book amenities on mobile

What you can do

• Open and track requests by unit, category and priority
• Follow request status through resolution, with average time on the dashboard
• Book party rooms, BBQs, courts and other amenities without time conflicts
• Publish maintenance, meeting and safety announcements
• Log visitors, deliveries and vendors at the gate
• Track KPIs: open requests, average resolution time, bookings this week, visitors today and overdue
• Work on mobile (resident and gate)

App features

How it works

A resident opens a request linked to a unit. Staff takes it, updates status and resolves it, storing resolution hours.

Amenity bookings are confirmed only when the slot does not overlap. The gate logs entry and exit, and published announcements appear on the dashboard.

History records every status change.

How to set up this template

1. 1
   Click Use App

   Create your Jestor account and install HOA & Condo Requests. It works on desktop and mobile.

2. 2
   A resident opens a request linked to a unit.

   A resident opens a request linked to a unit.

3. 3
   Staff takes it

   Staff takes it, updates status and resolves it, storing resolution hours.

4. 4
   Amenity bookings are confirmed only when the slot does not

   Amenity bookings are confirmed only when the slot does not overlap.

Integrations and customization

Works on desktop and mobile. Categories, SLAs, amenities, fees and resolution targets can be adapted without code. This version does not include external integrations.

• Adjust fields, categories, statuses and rules without code.
• Add screens, reports and automations as the operation needs them.

And that's just the start: you can edit any part of this template and go much further just by asking Jestor's AI. Describe what you need, like a new field, automation, report or integration, and the AI builds or adjusts it for you, no code required.

Frequently asked questions