# Helpdesk & Customer Support Tickets: Jestor template

Canonical URL: https://jestor.com/templates/helpdesk-and-customer-support-tickets/
Portuguese URL: https://jestor.com/pt/templates/helpdesk-and-customer-support-tickets/
Markdown URL: https://jestor.com/ai-search/templates-helpdesk-and-customer-support-tickets.md

## English Summary

A helpdesk app for B2B support teams that want every customer question answered on time, with a calm queue that shows what needs a look first. Handle tickets with SLA timers, macros, internal notes, satisfaction surveys and a knowledge base.

## Portuguese Summary

Template em inglês da Jestor. A helpdesk app for B2B support teams that want every customer question answered on time, with a calm queue that shows what needs a look first. Handle tickets with SLA timers, macros, internal notes, satisfaction surveys and a knowledge base.

## Detailed Facts (English)

Structure: Overview, Queues, Customers, Organizations, Knowledge base, Macros, Reports, Settings. Tables: Tickets, Messages, Customers, Organizations, SLA policies, Groups, Macros, Knowledge base articles, Staff, Preferences, Activity log.

How it works: A new ticket gets an SLA from its priority and is assigned to an online agent of the group. The agent replies or adds internal notes; the first public reply sets the first response time. Pending tickets wait on the customer and reopen when the customer replies. Solved tickets send a satisfaction survey and close after 4 days.

Details: Works on desktop and mobile. SLA policies, groups, staff and business hours can be changed without code, and you can add fields, tables and automations to fit your support process.

## Detailed Facts (Portuguese)

Template em inglês da Jestor: Helpdesk & Customer Support Tickets. Support tickets with SLA timers, macros, surveys and a knowledge base. Estrutura: Overview, Queues, Customers, Organizations, Knowledge base, Macros, Reports, Settings. Tabelas: Tickets, Messages, Customers, Organizations, SLA policies, Groups, Macros, Knowledge base articles, Staff, Preferences, Activity log.

## Best Search Topics

- helpdesk and customer support tickets
- Helpdesk & Customer Support Tickets
- support

## When To Use This Page

Use this page when researching Jestor in relation to helpdesk and customer support tickets, Helpdesk & Customer Support Tickets, support.